FAQ

500Win questions, answered plainly.

Here are the basics users usually want to know before joining a weekly prize draw.

Quick Checks

What users should know first

You can buy tickets as a guest or registered user.

Referral bonuses unlock after the referred user buys a first ticket.

Winners may need KYC before high-value prize claims.

Clear Tickets

Every successful purchase creates ticket numbers for the selected prize.

Secure Checkout

Payments go through the active secure processor or wallet balance inside the app.

Public Winners

Winner records help users verify completed draws and past prizes.

Do I need an account?

No. Guests can buy tickets with a phone number. Registered users get wallet access, referral links, profile features, and easier ticket tracking.

When do referral bonuses pay?

Referral bonuses are not paid at signup. They unlock after the referred user completes their first successful ticket purchase.

How do I find my ticket?

Registered users can use My Tickets. Guest users can use the guest ticket lookup page with the phone number used during purchase.

How are winners announced?

Completed draws appear on winner and draw result pages. These public records help users verify prizes and winning tickets.