Privacy Policy

1. Who we are

500Win operates a weekly promotional prize raffle in Nigeria. This policy applies to our website, progressive web app, and the services offered through them. By using 500Win, you agree to the practices described here.

2. Information we collect

Depending on how you use 500Win, we may collect:

• Account details: your name, email address, and phone number when you register.
• Guest details: the phone number you provide at checkout so we can deliver your ticket numbers by SMS.
• Verification (KYC) details: for prize claims, your full name, date of birth, address, a government ID type and number, and bank account details. Sensitive verification data is stored encrypted.
• Transaction records: ticket purchases, wallet activity, and payment references. We do not store your full card or bank login details.
• Usage data: basic analytics such as pages viewed and device type, used to improve the service.

3. How we use your information

• Create and issue your ticket numbers and enter you into the relevant draw.
• Deliver ticket numbers and important updates by SMS.
• Verify winners and process prize payouts or delivery.
• Operate wallet balances and the referral programme.
• Detect and prevent fraud, abuse, and unauthorised activity.
• Provide support and improve how the platform works.

4. Payments

Payments are processed by our secure payment partners (Paystack or Flutterwave). Your card and bank credentials are handled directly by these providers under their own security standards. We receive only the transaction reference and status needed to confirm your purchase or deposit.

5. SMS messages

When you buy a ticket, we send your ticket numbers and related updates to the phone number you provide, using a third-party SMS provider. These messages are part of the service you requested.

6. Cookies and analytics

We use essential cookies to keep you signed in and to keep the app working, and a privacy-friendly analytics tool to understand how the site is used in aggregate. We do not use your data for third-party advertising.

7. How we share information

We do not sell your personal information. We share it only with:

• Payment processors, our SMS provider, and (for physical prizes) delivery partners, so we can provide the service.
• Authorities or advisers where required by law, or to protect our users and platform.

8. Data retention

We keep your information for as long as your account is active and for as long as needed to run draws, meet legal and financial obligations, and resolve disputes. When it is no longer needed, we delete or anonymise it.

9. How we protect your data

We use encryption for sensitive verification data, rely on trusted secure payment processors, and apply access controls. No system is perfectly secure, so please keep your account credentials and ticket numbers private.

10. Your rights

You can ask to access, correct, or delete your personal information, and you can opt out of non-essential messages. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

11. Age requirement

500Win is for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has used the service, please contact us so we can remove their data.

12. Changes to this policy

We may update this policy from time to time. Significant changes will be reflected by the date below, and continued use of 500Win means you accept the updated policy.

13. Contact us

Questions about your privacy? Email us at privacy@500win.ng or support@500win.ng.